TERMS OF USE
Please read the following carefully: You acknowledge your understanding of our disclaimer and agreement to our terms and conditions when you use the Nurture Physiotherapy and Yoga website or any of our associated websites, web pages and services.
Physiotherapy consultations - face to face and telehealth
Payment is required on the day of service, and in some instances on booking of appointment. For incapacity to attend booked physiotherapy consultations and whereby greater than 48 hours notice is provided, a reschedule of service can be performed or full refund if unable to attend to service if advanced payment has been made.
Group Yoga classes:
Our group face-to-face classes are currently available by term booking only. To secure your booking for term classes, full payment is required at the time of booking. Options for either casual visits or term bookings are available for live online and on-demand classes. Please consider carefully your schedule and ability to attend face to face and online classes when booking and purchasing a term class pass. Term class payments are not refundable, shareable, extendable, or transferrable to workshops, courses or other events, and must be used for the term booked. In the event of lockdown or COVID restrictions that require the cancellation of face to face classes, classes will be delivered online via Zoom (with access to class recording for 7 days following class).
Cancellations and Refunds
Physiotherapy clients: For notice of greater than 48 hours, physiotherapy sessions can be rescheduled. Whereby less than 48 hours notice is provided to reschedule or indicate inability to attend, the full fee for service will be charged. Alternatively, please contact us to change your appointment to a Telehealth Consultation.
Group Yoga clients: If injury or illness arises that prevents you from practicing for an extended period of time, please contact us and we will consider these cases individually. Term class payments are otherwise not refundable due to time management / schedule issues or change of mind about purchase. In the event of lockdown or COVID restrictions that require the cancellation of face-to-face classes, classes will be delivered online via Zoom.
Please consider carefully your schedule and ability to attend online classes when booking and purchasing a face-to-face or online term class pass. Term class payments are not refundable, shareable, extendable, or transferrable to workshops, courses or other events, and must be used for the term booked.
In the instance of cancellation on Nurture Physiotherapy + Yoga’s behalf, you will not be charged for the class or physiotherapy consultation.
Payments
Payments are transacted via Stripe or direct bank transfer. Bookings can be made at any time either online or by contacting us.
Our pricing is subject to change and may increase from time to time to reflect an increase in our costs and your benefit.
Phone calls and Emails to the clinic:
Please be advised that any phone calls or emails to the clinic may be recorded for training and verification purposes, and to ensure you receive the full service you deserve. Never will this information be shared with a third party. Please be advised if you do not with your emails or phone calls recorded.
Provision Of Education Information Only: Always Seek Professional Advice
Please remember that the information for users of the Nurture Physiotherapy and Yoga website and all associated sites including our Facebook, YouTube, and Instagram pages as well as our Blogs is presented by Nurture Physiotherapy and Yoga free of charge for the benefit of all users.
As it is provided in the absence of a visit with a health care professional, it must be considered as an educational service only. The information should not be relied upon as a medical consultation and is not designed to replace independent professional advice.
While at Nurture Physiotherapy and Yoga we exercise all care to ensure the accuracy of the material contained on this website and associated sites, the information on the site is made available on the basis that Nurture Physiotherapy and Yoga is not providing professional advice on any particular health issue or other matter which should be considered a substitute for independent professional advice.
None of the content on this site or associated sites is intended to be used as medical advice. The information is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for receiving your own health professional’s advice.
As such Nurture Physiotherapy and Yoga does not accept any liability for any loss, damage, or injury incurred by use of or reliance on the information provided on this website or any of the other associated websites or webpages.
Quality Of Information: Always Check The Information
At Nurture Physiotherapy and Yoga we make every effort to ensure the quality of the information available on this website and make the necessary updates to any information regularly when we become aware of the need for such an update. However we ask before relying on the information on this or any of our associated sites all users should carefully evaluate the accuracy, currency, completeness and relevance for their purposes of any information given and we further suggest individuals should obtain any appropriate professional advice relevant to their particular circumstances.
The material contained on this and associated websites may include the views or recommendations of third parties and as such does not necessarily reflect the views of Nurture Physiotherapy and Yoga or indicate a commitment to a particular course of action.
Nurture Physiotherapy and Yoga neither guarantees or assumes legal liability or responsibility for the accuracy, currency, completeness or interpretation of the information contained on this or any of our associated sites.
Links To External Websites
This website contains links to other websites external to Nurture Physiotherapy and Yoga. Although Nurture Physiotherapy and Yoga takes reasonable care in selecting any linking websites we accept no responsibility for material contained in a website that is linked to this or other sites associated with Nurture Physiotherapy and Yoga. These external sites are created and maintained by other public and private organisations. We do not control or guarantee the accuracy, relevance, timeliness, or completeness of this outside information. It is the responsibility of the user of any of our sites or any of the externally linked websites to make their own decisions about the accuracy, currency, reliability, completeness, relevance and correctness of information contained in such linked external websites.
Nurture Physiotherapy and Yoga provides links to external websites for the user’s convenience and these links do not constitute an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. We note users of links provided by this site are responsible for being aware of which organisation is hosting the site they visit.
Views or recommendations provided in linked websites may include the views or recommendations of third parties that do not necessarily reflect those of Nurture Physiotherapy and Yoga.
Security Of The Nurture Physiotherapy and Yoga Website
Every endeavour is made to ensure that this and any associated websites and webpages are secure. However, users should be aware that the World Wide Web is an insecure public network. Giving rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses or other defects.
Nurture Physiotherapy and Yoga and associated parties accept no liability for any interference with or damage to a user’s computer system, software or data occurring in connection with this website or associated websites or webpages. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this website is free of viruses or other contamination that may interfere with or damage the user’s computer system, software or data.
PRIVACY POLICY
Current as of October 1, 2024
Introduction
This Privacy Policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our clinic, and the circumstances in which we may share it with third parties.
Why and when your consent is necessary
When you register as a patient of our clinic, you provide consent for our clinic staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our clinic will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, clinic audits and accreditation, and business processes (e.g. staff training).
What personal information do we collect?
The information we will collect about you includes your:
names, date of birth, addresses, contact details, emergency contact details
medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors where relevant in the course of assessment and treatment by our practitioners
Medicare number (where applicable) for identification and claiming purposes
health fund details
details of other services involved in your health care provision, where relevant.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so, or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our clinic may collect your personal information in several different ways.
When you make your first appointment our clinic staff will collect your personal and demographic information via your registration and intake forms.
During the course of providing health services, we may collect further personal information.
We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
your guardian or responsible person.
other involved healthcare providers, such as general practitioners, specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services.
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
your provider through Worksafe, TAC, Aged Care or NDIS packages.
When, why and with whom do we share your personal information?
We sometimes share your personal information:
with third parties who work with our clinic for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
with other healthcare providers
when it is required or authorised by law (eg court subpoenas)
when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
to assist in locating a missing person
to establish, exercise or defend an equitable claim
for the purpose of confidential dispute resolution process
when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
during the course of providing health services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).
Only people who need to access your information will be able to do so. Other than in the course of providing health services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our clinic will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our clinic may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.
How do we store and protect your personal information?
Our practice stores all personal information securely.
Your personal information is stored electronically using Cliniko, our secure cloud-based practice management software. All Cliniko logins for our staff are protected by two factor authentication. Our data is encrypted in-transit and encypted at rest by Cliniko, however we retain ownership of this data. Our data is stored by Cliniko in physically secure datacentre facilities within Australia. Cliniko meets or exceeds all regulations of the Australian Privacy Principles, GDPR, PIPEDA, and HIPAA. Cliniko partners with Amazon Web Services (AWS), which has achieved the following accreditations and certifications: PCI DSS Level 1 (Payment Card Industry Data Security Standard), ISO 27001 (Information Security Management System), FIPS 140-2 (United States Federal Information Processing Standard).
Some limited information is shared with Physitrack, an exercise prescription software, by whom it is encrypted in-transit and encrypted at rest. TLS encryption is used by Physitrack for inbound and outbound email. Our data is stored by Physitrack in physically secure datacentre facilities in several countries. Physitrack is HIPAA compliant and holds ISO 27001 & ISO 27018 certifications.
We do not store paper records, once uploaded to our secure database, paper records are shredded and disposed of. We do not hold physical records of medical imaging or other such records.
Emails we receive with personal information are permanently deleted. Where possible we utilise secure messaging portals for the communication of health records with other health providers.
We will take reasonable steps to protect your personal and sensitive information from misuse, loss, unauthorised access and modification or disclosure. We use commercially reasonable physical, technical and administrative measures to protect information that we hold, including, where appropriate, password protection and 2-factor authentication, encryption, and SSL to protect our website.
Despite taking appropriate measures to protect personal and sensitive information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.
Privacy and our website
When you interact with our website, we strive to make your experience easy and meaningful. We, or our third-party service providers, may use cookies, web beacons (clear GIFs, web bugs) and similar technologies to track site visitor activity and collect site data. We may combine this data with the personal information we have collected from patients. Examples of information that we may collect include technical information such as your computer’s IP address and your browser type, an information about your visit such as the products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our site. If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.
At times, our website may contain links to other, third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our clinic acknowledges patients may request access to their health records. We require you to put this request in writing by email to marnie@nurturephysioyoga.com.au. Our clinic will respond within 30 days, and there may be an administration fee which we will give you notice of, which will be reasonable and proportionate to the request.
Our clinic will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our clinic is correct and current. You may also request that we correct or update your information by phoning us on 0422 750 378 , completing the “Contact Us” form on our website at or by emailing marnie@nurturephysioyoga.com.au
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. Please contact us on 0422 750 378 or at marnie@nurturephysioyoga.com.au if you have any questions regarding privacy, or if you believe we may have wrongfully disclosed your Personal and Sensitive Information or breached our privacy obligations, you should lodge your complaint in writing to:
Attn: Director
Nurture Physiotherapy and Yoga
PO Box 23
Strathdale, Victoria 3550
We will then attempt to resolve it in accordance with our resolution procedure, within 30 days.
If you are not satisfied with out response, you may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Policy review statement
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website - you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed below. Your continued use of any of our website and services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. If we make any changes to this Privacy Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on the website, or where practical, by emailing patients.
This policy is current as of October 1st, 2024.